How to track my order?
- Log into your account dashboard
- Click on ‘My Orders’
If you did not register during checkout, you can track your order status by visiting your account page and selecting your order.
How can I return an order?
Please contact customer service to begin a return Contact Us page.
My order was delivered to the wrong address.
Please contact our customer support team to adjust your delivery address details via the Contact Us or call 1-787-995-7067 Mon - Fri 9:00 AM to 5:00 PM ATL. Please keep in mind orders that have been marked shipped we are not able to edit once they have been shipped out.
How long does a return take to process?
Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 3-5 business days after your return is processed. BulbHead International will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees).
How do I exchange a product. | I received an incomplete order. | I received the wrong order. | I received a product that is missing parts.
How to reset my password?
- Resetting your password via email
- Click on ‘Forgot password’ from your login screen
- Enter your email address in the email field and click ‘Submit’
- If there is an account associated with your email, you will receive an email with a link to reset your password.
- Click on the link within the email
- Enter your new password and confirm password
- Resetting your password from within my account
- If you are already logged in into your account, you can reset your password by clicking on ‘Account Information”
- Check off the checkbox labeled ‘Change password’
- Enter your current password and new password
- How to update my shipping & billing address?
- Login to your account
- Click ‘Address Book’ on the left panel navigation
- Shipping and billing address will be editable from this screen
How do I delete my account?
How do I unsubscribe from BulbHead’s International marketing emails?
To unsubscribe from BulbHead’s marketing emails, please click on the unsubscribe link located in the footer within the email.
How do I delete my payment information from my account?
When will my order be confirmed?
You will receive an order confirmation e-mail shortly after placing your order which will include your Order# and a summary of your purchase.
How will I know when my order ships?
You will receive a shipment confirmation e-mail after your order has shipped which will include a tracking number for your shipment.
Does BulbHead ship on weekends?
Orders are shipped Mon - Fri, usually within 24 hours from the time they are placed.
How can I cancel my order?
Orders may not be cancelled once they have been packaged for shipping or are in a shipped status.
What is a pre-order?
BulbHead is always working to bring you the best and brightest solutions for everyday problems. Pre-order provides our customers with the option to buy new products before they hit the shelves. Pre-order allows you to reserve product(s) early. The product will ship to you on the first available date. The shipping date is listed beneath the "PRE-ORDER" button on the product page. Only select BulbHead products are available for pre-order.
Am I guaranteed to get an item in the promised shipping period or availability date?
We work our hardest to ensure our customer promise is met however we cannot ensure shipping periods due to customs, processing and carrier.
When should I expect to be charged?
We charge your payment method upon order placement.
Can I cancel or modify a pre-order?
At, the moment we are not able to modify orders or pre-orders.
When will my pre-order item ship?
BulbHead guarantees that we will always post the best availability and shipping information for our products. We know that you want to receive your bright ideas as soon as you can and we are working hard to get these items as as soon as they're available!
What if I order multiple items? Can I combine in stock and pre-order items?
You can! You won’t be charged for your pre-order item until it becomes available and is on its way to you.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
Your items will ship as they become available
What is my warranty on my product?
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment.
What payment types does BulbHead accept?
- American Express
- Amazon Pay (soon)
- Apple Pay
How long will it take for a refund to reflect on my payment method?
Your refund will reflect in your account within 3-5 business days.
My payment method was charged multiple times, what do I do?
Is my credit card information kept secure?
We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.
Coupons, Promotions, and Gift Cards
How do I apply a promo code to my purchase?
You can apply your promo code and see your savings either in your Shopping Cart or at the order review section of Checkout before you place your order.
How do I edit/remove my promo code?
You can edit or remove a promo code by clicking on ‘Cancel’ on the promo code box within your shopping cart or on the order review section of checkout before you place your order.
Can I apply multiple promo codes?
You can only use one promo code at a time.
My promo code does not work, what do I do?
Please check the promo code, the expiration dates, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team, via the Contact Us or call 1-787-995-7067 Mon - Fri 9:00 AM to 5:00 PM ATL.
Does BulbHead International sell gift cards?
At this time, BulbHead International does not sell gift cards.
Can I redeem an outside gift card?
Bulbhead International does not accept outside gift cards.
Submit a Product
I have the next bright idea! How do I submit my invention?
We <3 inventors! Submit your product today for our team to evaluate.
I only have a bright idea but no product, can you help me?
Unfortunately we can’t help develop ideas into products.
Privacy and Security
What is your security policy?
View our security policy
How do I contact customer service?